FAQs
Frequently Asked Questions
1
Who is ToolingBox?
We are a Chinese professional manufacturer for cutting inserts, focusing on solid CBN inserts, tipped CBN inserts, PCD inserts, carbide inserts for metalworking and woodworking industries.
2
Can I order the standard cutting inserts directly?
Yes, you may visit our "online store" and place the online order. Or you can inquire us via email sales@toolingbox.com, we will send you online ordering link and invoice.
3
What payment types does ToolingBox accept?
-
Online Shopping/Sample order: Currently we only accept Paypal payment, you can use credit cards like Visa & Mastercard via your Paypal account.
-
B2B business: T/T by bank transferring
4
Are the store and website secure and will my email address be used for spam?
Yes, the payment is secured by Paypal. We respect your privacy and do not sell or share your email address with anyone else. Please see our Privacy Policy for more information.
5
How can I get the wholesale price?
Please send us an inquiry via "request a quote" , or email via sales@toolingbox.com with your interested cutting tool products and required Qty, we will offer you within 1-2 working days.
6
Can I customize the tools and inserts for B2B business?
Yes, of course. In fact 80% of our orders are produced according to customer orders. Just inquire us via "request a quote" , or email via sales@toolingbox.com with your interested cutting tool products and required Qty, we will offer you within 1-2 working days.
7
What’s your average leading time for customized production?
Normally 7 working days for sample order if no stock, and 10-15 working days for mass order, but based on the different ordering Qty.
8
How can I get the technical support before ordering and after ordering?
Contact our customer service department at +86 10 52902905, often we can provide the assistance required. Also you can email us via sales@toolingbox.com ,our technical support team will respond to you within 1-2 working days.